Frequently Asked Questions

You don’t have to register an account, you can place an order directly. Registering an account helps you better track your order.

You can change your order within 24 hours. Please email us first at [email protected] to request cancellation.

Yes, if items are being shipped to the same address and within 24 hours of purchase, you can add items. Please contact [email protected] first.

PayPal is the primary payment method we support.

North America: All duties and taxes are included in the price shown.

UK and EU: These are VAT-free regions, so no tariffs are included in product prices.

We send an email with your purchase receipt and tracking number after order placement.

During business days, we need 2-5 days to prepare your order.

Delivery takes 10-20 business days to reach its destination.

You’ll receive a tracking number via email. You can:

1. Use the tracking number with the carrier

2. Sign in to your account at ajewelhub.top and click “My Order” to track status

Within 30 days of purchase, you can exchange or return for free without reason.

After this period, we don’t accept returns or exchanges. Contact [email protected] with your reason.

*Please provide your PayPal account for refunds.

After we receive your return:

1. We inspect items according to our return policy

2. We email you about refund eligibility

3. If approved, refund via original payment method within 5-7 business days